If your purchase was not the perfect fit for your space, you can return the item within 30 days of delivery.
You have three options for returning the item: drop it off at a FedEx location near you, request FedEx picks up the item, or choose your own method of return convenient for you. In some cases, all three options may not be available for your return.
You are responsible for return shipping costs, but we provide our discounted rates with FedEx in the first two options. The item must be in its original condition and packaging to be accepted.
Please note that given the current freight environment, particularly for oversized items, return shipping rates can fluctuate and are influenced by a number of factors including item length, transit distance, fuel surcharges, etc.
You have 30 days of delivery to return the item. You are responsible for return shipping costs. The item must be in its original condition and packaging to be accepted.
The following items may not be returned:
Note on color: The digital images we display have the most accurate color possible. However, due to differences in computer monitors, we cannot be responsible for variations in color between the actual product and your screen. Please be advised that in some cases patterns and colors may vary according to size.
What if my item arrives damaged or defective?
If your item arrives damaged or appears to have a defect, you must contact customer service within 14 DAYS OF DELIVERY.
Note on size: Some rugs may vary in size plus or minus 3 inches from the stated dimensions. This is not a manufacturer defect but considered normal characteristics. Due to the rug washing process, shrinkage can be unpredictable.
Note on shedding: All hand-made rugs exhibit some degree of shedding, as do rugs containing wool. This is normal and not a manufacturer's defect. Although it can be frustrating, the amount of shedding will decrease over time and eventually stop. Regular and frequent vacuuming will help. Please provide us with the following information and that will help us efficiently review your claim:
Note that if approved, you will receive a refund either way; the replacement order will be charged as a separate transaction at the time of shipment.
Once we receive this information and photos, we will get back to you as quickly as possible. In the meantime, prepare the item(s) for shipping. Rugs must be completely covered in plastic to ship appropriately.
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