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Rugs Direct Reviews

Each and every review below was submitted by a verified Rugs Direct customer. We never change or

influence these ratings, except by delivering free and fast shipping and high-quality exceptional designs.

What Our Customers Are Saying

Real-life style. Shared by you.

The real-time Rugs Direct Reviews above are unedited and directly from our customers.

We have also chosen our favorite reviews by topic that you might be interested in, in order to get a better sense of shopping at Rugs Direct.

Does Rugs Direct Offer A High-Quality Assortment of Rugs?

“Timely delivery. Rug was shipped well-packaged internationally. The one-of-a-kind is beautiful, and I'm happy to support a small, woman-owned business..” – Anne

“Appreciated the wide choices and timely delivery of our rug. Thank you!” - Corrine

“The rug is a lovely quality and true to its picture online. The pad arrived yesterday, and I cut it to fit the rug and now I’m ready to put it all together. I’m very pleased!” – JK

“Very satisfied with my purchase! My rug arrived on time and in perfect condition. It is of very high quality and exactly as described.” – Martha

Is It Easy To Find A Great Rug On Rugs Direct?

“Great selection, easy transaction and fast delivery. Communication is excellent throughout the process. The rugs arrived on schedule and were exactly what we had hoped for. This is a great on-line retailer and a pleasure to deal with.” – Mark

“Easy on line shopping experience with tons of selections to choose from. Delivery was quick and the rug matched the description.” - Jeff

“I was able to sort through with specific dimensions and quickly find the rug I was looking for and check out was easy.” - Laura

“It was easy to select the perfect rug using the picture it my room application. The rug arrived quickly and is perfect.” - Patti

“I am VERY happy with the area rug I bought from Rugs Direct. I love that I was able to see the different rugs online in my own room. Rug looks perfect, I am a happy customer.” - Mary

Does Rugs Direct Have A Quick Shipping Experience?

“I could not believe how fast I received the rug. I got the rug within 4 days of placing my order. That was outstanding.” - William

“Fast delivery and rugs were as pictured. Beautiful rugs with excellent quality. Great addition to our new home.” - Anja

“Rugs Direct was so excellent to shop with. Not only did they have continuous sales on dozens of different rugs I looked at, but also the shipping process was exactly what you would hope for. I’ve purchased two 5x7 rugs from t15hem so far and each time I ordered a rug it was shipped within 24 hours and arrived at my front door a day later. The rugs were securely packaged ensuring they were not soiled prior to or during the shipping process, and yet they still had less packaging to clean up than other rugs I’ve purchased in the past. I will certainly be using Rugs Direct for any future rugs I need!” – Graceanne

“This is the second time I’ve ordered from Rugs Direct. Each time my order was handled promptly, given updates on the progress of the order and received the rug in 2 days.” – Sharon

Does Rugs Direct Have Great Customer Service?

“Excellent customer service, representative help me choose the best padding and she was spot on. I found exactly what I was looking for. I wanted an exact replacement for my kitchen runner--you had it for a fair price and provided super fast delivery. Very impressed first time customer. I highly recommend Rugs Direct." - Camille

"Absolutely amazing customer service. Will be back for more!” – Dayna

"Rugs Direct is the best to work with! Love they are in the USA. Shipping is fast, customer service is great and rugs are high quality. I used other companies in the past and have been disappointed by cheap rugs." - Anna

"Terrific service. Once we received the rug we realized that it wasn’t the right fit for the room. We called the customer service number, talked with a pleasant representative and made the return so easy. The next morning someone was at our doorstep to pick up the rug for return. We were astounded. We would definitely order through rugs direct again." - David



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